Privacy Policy

This Privacy Policy explains how Spell Solutions LLC (“Spell Solutions”, “we”, “us”) collects, uses, and protects information in connection with Spell Social (the “Service”). By using the Service you agree to the practices described here.

Information we collect

• Account information. Your name, email address, and sign in identity, used to authenticate you and secure your account.
• Connected accounts. When you connect a social platform, we store the access credentials that platform issues to us. These are encrypted at rest and never shown in plain text.
• Content and media. The posts, captions, images, audio, and video you upload or that the Service generates on your behalf.
• Performance data. Metrics retrieved from connected platforms, such as views, followers, and engagement, used to plan and report on your channels.
• Usage data. Basic technical information such as log entries and actions taken in the Service, used for security and reliability.

How we use information

• To operate the Service: planning, drafting, scheduling, and publishing content that you approve.
• To generate media and copy on your behalf using artificial intelligence.
• To measure performance and produce reports.
• To secure the Service, prevent abuse, and meet legal obligations.

How information is shared

We share information only as needed to run the Service. This includes the social platforms you connect (to publish content and read analytics) and infrastructure and artificial intelligence providers that process data on our instruction under confidentiality obligations. We do not sell your personal information.

Data storage and security

Data is stored on secured cloud infrastructure. Platform credentials are encrypted at rest, access is restricted, and actions are logged. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information.

Retention

We retain information for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us, subject to legal and operational requirements.

Your choices

• Disconnect any linked platform at any time, which revokes our access to it.
• Request access to, correction of, or deletion of your personal information.
• Contact us with any privacy question or request.

Artificial intelligence and generated content

The Service uses artificial intelligence to create and adapt content. Generated content is presented to you for approval before publication. You are responsible for reviewing content and for complying with each platform’s rules, including any requirement to disclose artificially generated media.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date above.

Contact

Questions about privacy can be sent to info@spell.solutions. Spell Solutions LLC, spell.solutions.